How do I contact LightWay360?
You can email us at support@lightway360.com where our customer service team will be happy to assist you with whatever you need!

Do you ship worldwide?

Where is the ship from?
We ship from Hong Kong.

Can I change or cancel my order?
As we aim to process orders as quickly as possible, you must request any changes/cancellations within 12 hours of ordering. All applications after this time will be rejected. Your order can be returned for a full refund after receiving it.

What payment methods do you accept?
We accept all major credit cards (VISA and Mastercard)

When will my order be processed?
All orders are processed and shipped from our warehouse. Please allow additional time to process your order during holidays and sales seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days of the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.

How long will it take to receive my order?
Due to high demand, it may take between 2-4 weeks for your order to arrive.

What if I don't receive my order?
If you do not receive your order within 30 days after shipping, you are eligible for a full refund.

Will I bear customs duties and taxes?
Prices displayed on our website are tax-exempt in US dollars, which means you may be responsible for paying duties and taxes once you receive your order. Related import taxes, duties and customs fees may be charged once your order reaches its final destination, which is determined by your local customs office. Payment of these fees and taxes is your responsibility and we will not cover them. We are not responsible for delays caused by your country's customs department. For further details on fees, please contact your local customs office.

How can I return the item?
Please contact us at support@lightway360.com

What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received incorrect, missing, and/or defective merchandise. Please include your order number, photos of the item(s) and all relevant references when you receive your package. We will do our best to solve your case as soon as possible.

When will I receive my refund?
All refunds will be credited to your original payment method. If you paid by credit or debit card, refunds will be sent to the card issuing bank within 7 to 10 business days of receipt of the returned product or cancellation request. Please contact the card issuing bank with questions about when the balance will be credited to your account. If you haven't received a credit for your return yet, here's what to do: Contact your bank/credit card company. It may take some time before the refund is sent to your account.